Refund policy

Effective Date: [2025]
Returns not accepted (conditions apply)

Due to the personal nature of body care and cosmetic products, we do not accept returns or exchanges once items have been opened, not opened or used.

If your item arrives damaged or defective, please contact us at [newyork9bodycare@gmail.com] within 48 hours of delivery with your order number and a photo of the product. We will offer a replacement or store credit at our discretion.

We are not responsible for lost or stolen packages once tracking shows it was delivered. Please ensure your shipping address is accurate.

If you receive the wrong item, contact us within 2 days of delivery. We’ll replace the item or issue a refund.

Orders can only be canceled within 8 hours of purchase. Once processed, we cannot cancel or refund orders.